Legal
Terms of Service
Last updated June 2026
These Terms of Service (“Terms”) govern your access to and use of the website and services provided by CloudBay AI LLC (“CloudBay,” “we,” “us”). By using our website or purchasing a plan, you agree to these Terms.
1. Services
CloudBay provides managed communications and website services for local businesses, including the AI Front Desk and Website + Hosting offerings. Specific deliverables and limits are described on the applicable plan or order.
2. Billing & subscriptions
Subscriptions are billed in advance on a monthly or annual basis through our payment processor. A one-time setup fee, equal to one month of the selected plan, applies to all plans. Plans are month-to-month and may be cancelled at any time; cancellation stops future renewals but does not refund the current period except as described below.
3. 30-day money-back guarantee
If you are not satisfied within the first 30 days of your initial subscription, contact us for a refund of your first month’s service fee. Usage-based charges and third-party pass-through costs are excluded.
4. Acceptable use
You agree not to use the services for any unlawful purpose, to send unsolicited messages in violation of applicable law, or to infringe the rights of others. You are responsible for the accuracy of the business information you provide to us.
5. Service availability
We work to keep the services available and reliable but do not guarantee uninterrupted operation. We may modify or improve the services over time.
6. Limitation of liability
To the maximum extent permitted by law, CloudBay’s total liability arising out of or relating to the services is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect or consequential damages.
7. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above. Continued use of the services constitutes acceptance of the updated Terms.
8. Contact
Questions about these Terms? Email hello@getcloudbay.com.